Josh M.

I bought two posters from allposters, one was badly creased and the other one was very out of focus, I tried for a week to contact them through their customer service to ask for a refund but did not receive a response from them so I left a negative review here and also on resellerratings.com. Allposters actually monitor and respond to negative feedback on Resellerratings.com, I was contacted by Ashley from allposters who apologised for the problems I was having, asked me questions to find out details about the issues and then organised for a replacement of the damaged poster and a refund for the out of focus poster at no cost to me. Ashley was helpful, courteous and very quick with replies. I have received the refund and the replacement poster so my opinion of allposters has changed from bad to good.