Josh A.

This order was the first time I have used your company. Let me explain the situation:

1 - I placed the order online at between 7-8 am est on Wednesday 12/17.

2 - The order on Thursday was still showing as in process, so I called. I was informed at that time, don't worry, you will get a shipment notice by Friday morning.

3 - Friday morning came, I called, and informed them I still didn't have a shipment notice. They said not to worry, it would get shipped out by 1pm on Saturday and still arrive in time for Christmas.

4 - On Saturday morning, I checked, still in process. Saw the customer service wasn't open until 9am so waited.

5 - At almost 10am on Saturday, I was sent an email that my order was canceled because it was out of stock. This is over 3 day's (72 hours) after I placed the order. I did everything I think I could have possibly done, and the fact that I wasn't given any clue this item may be canceled is ridiculous. After the order was canceled, I checked the site and the item was still shown as in stock. They offered me 15% off next time I ordered, how insulting.