Joseph R.’s Reviews of RebelsMarket & more

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Goth

8/18/20

Ordered masks and after weeks of waiting I am given the runaround that the items shipped. It clearly states that the label has been created and nothing has been delivered by USPS for shipping. Bought through paypal, fortunately. They refuse to cancel the order and refund my money claiming the order has shipped. Just look through the recent reviews. This is fraud, pure and simple.

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RebelsMarket T. – RebelsMarket Rep Over a year old

Joseph,

We are very sorry for the frustration of this situation. We had sent you an email from our Premium orders email address instead of our Support email address (This is because we didn't receive any emails through our support system from you) that it may take 48 hours for the manufacturer to provide an update, we responded back to you within 24 hours providing the tracking information. Unfortunately, Covid19 has caused some delays with shipments due to the need for social distancing.

It can take 72 hours for the tracking to update in USPS's system normally, however, they are also experiencing delays due to Covid and may require more time to scan shipments in. As we advised, we are more than happy to assist with a return for a full refund once you receive the items, or if you are able to call USPS to refuse the package. Once the package is received by the warehouse, we are always more than happy to assist with a return.

Please understand that per our FAQ, once an order has been placed, we're unable to guarantee cancellation if the order has already been processed or shipped, in this case, your order has been shipped and we are unable to stop the shipment to cancel the order. We also advise that it may take 48 hours for a response from our sellers or manufacturers, however, we will always keep you updated as quickly as possible within our open hours.

Please contact us at support@rebelsmarket.com with your Order number once you refuse the shipment so we can get this taken care of for you.

Sincerely,

Belle