Josephine Y.

SO disappointed! I have been with Ideeli for awhile now, but it's only recently that I've had issues with them. This latest problem is what really made me mad, and I will never shop from them again, no matter how tantalizing their prices are. I placed two orders fairly recently. I had used a $25 credit on my first purchase, but then the order was canceled. I spoke to an Ideeli representative who assured me that I still had a $25 credit in my account, even though it did not show up visually in my account. I MADE CERTAIN that I still had the credit - I asked him how I should place my order, if my credit card would be charged $25 less - basically, I had to make sure that nothing would go wrong, especially since I had seen this site before and all the bad reviews. (I just didn't really believe them, since most of my previous orders had gone smoothly.) But then I placed my order, WHILE IN CORRESPONDENCE with the sales representative, and waited for the charge to show up a couple days later. The sales representative did not reply to my last message, which, AS REQUESTED BY THE SALES REPRESENTATIVE, stated that I had placed the order, and could someone refund me the $25 back? I should have expected then that I was charged the full price of the order. I wrote back to Ideeli, using the same thread in which I had been speaking to the representative on the day of my last order, and they asked for my order number. There is no response from them now. I am so, so irritated - and yes, $25 isn't an insanely large sum, but as a college student... I have to make do with a scrappy student income. And I'm just so frustrated with the customer service, which outright lied to me.