*UPDATE*
After lots of weeks complaining, this issue was resolved and I got refunded. I would still have expected this to be resolved sooner
I had bought digital services/subscriptions in the past and never needed to use the support of stacksocial. This time I bought scopio subscription and had problems with redeeming the subscription. Scopio never even replied to me about the issue (In short, I couldn't login into my account). I asked for a refund from stacksocial ( a credit refund to use my money somewhere else) but they kept sending me emails back and forth to just wait as we are working on this. Up till this day, they didn't say anything about a refund... Disgraceful! So I am left without a refund and without a service... This has been going on for over a month. I WILL NEVER BUY FROM THEM AGAIN... AND I WILL NOT CONSIDER OTHER BUSINESSES WHO PUT THEIR SERVICES ON THEIR WEBSITE.