joseph c.

Closed the account today after 8 years of battling due a long series of errors which are summarized as follows:
1 call centers located in India Bangla Desh and Philippines, the corporate in South Dakota is absent and not listening. The call centers are full of arrogant unprofessional people that barely understand math and english languages and are not connected with american reality.
2 the people at citibank lack of communication and math skills they cannot be able to handle disputes and favor the merchants and not you the card holder. I lost 618.10 cents due to pandemia and they were unable or not willing to deal with the merchant. Lack of protection skills
3 based on my math, they ALWAYS overcharged or double charged me resulting in 130 dollars refund and 58 dollars refund due to a bad math voluntarily or because due a lack of math skills just as per this year starting January 2020. During past years I suggested to send there my son to teach the reps basic math { subtractions, addition, percentage not multiplications and division yet}. This year refunds came with 4 weeks delays due to voluntarily or inaccurate basic " English language understanding".
4 overall customer service is INACCURATE, RUDE AND DEFICIENT lacking communication and applying bad math.
The company overall is obsolete and unable to cope with now days financial life. Supervisors are ignorant and upper management is a ghost. Please, BE CAREFUL CHOOSING THIS COMPANY FOR YOUR FINANCIAL LIFE. 1 star because the system otherwise SUBZERO STARS. I can be reached by dialing *******125 for details.
Thank you and stay away from ANY citibank products. Have a good life.