I placed an order for four shirts from this company, all sized large. It took almost a month and I have received only two of the four items I ordered. The two items that arrived, even though were size "large" are so small that they won't even fit me. I contacted the company telling explaining this to me and they're making excuses, not addressing the issue that the shirts don't fit me and my dissatisfaction and are not proactive in trying to solve the situation. They'll refund my purchase when I send the items back (shipping at my expense). Two of the items have not arrived yet and my trust and faith in this company is at the point where I don't even trust them to refund my money even after I would ship these items back to them (again, at my expense). To add insult to injury, the two items (both Marvel themed) are unlicensed (which Marvel will hear about). Save yourself time, money, and aggravation and never buy anything from this company. Their customer service is terrible and their products are cheap, inferior, knockoffs.
Dear Joseph,
Thank you. We always welcome reviews from our valuable customer.
For the size issue, please refer to http://www.dresslily.com/m-article-id-80.htm
And we have checked that shipped the correct item, and we had applied solution for your reference.
For the remain items, we have shipped it out and after you contacted us for cancel, we have called the shipping company to send it back to us.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Dresslily Customer Service