I had a platinum suscription for several years with them until they received the wrong package from the vendor and forwarded said package overseas. They admitted they comitted a mistake but refused to collect the package from my premises and left me with all the return expenses. Lesson learned! Users BEWARE!
As you say, we received the "wrong" package from "your vendor" and forwarded to you following your instructions, this was not our mistake. It was either the vendor's error or yours. We just forwarded it following your instructions. It is sad that after being a customer for several years you do not know already that we are an honest business who strives to provide our customers with excellent service, and try to hurt our reputation by posting bad reviews. You have even used fake names to do this (like you did earlier on google). It is true that a frustrated customer can teach you a good lesson, in your case we can obviously see that you are acting in bad faith and have no interest in resolving the issue unless you receive a free service by playing the angry customer. What you are doing is blackmail.