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See my past review! DONT SHOP HERE! However, update time! For those of you fighting for a refund (just like I was) KEEP FIGHTING! I send a message letting this company know that I KNEW they were com artists and that I had filed an Internet Crime complaint report. What was the response I got "can you prove that? Thank you for kindly understanding." ARE YOU KIDDING ME?! They wanted me to prove that I knew they were com artists?! At that point I contacted Facebook regarding the Dreslily ads and everywhere else I saw their ad in order to get it banned. After doing all of this the "Admin" of the site stepped in because the person I was messaging started getting gutsy and childish. So long story short I got my full refund back. I just got in back in my Paypal account and it's currently being transferred back to my bank account. DO NOT SHOP HERE. REPORT REPORT REPORT. WE NEED TO SHUT DOWN THIS COMPANY OR AT LEAST BAN IT IN THE USA
Jordan E.'s review of DressLily earned a Very Helpful vote
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Jordan E.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com