Jon p.

When this game first started it was a great game.It had a few gliches, but they were usually fixed quickly. Now though it is so diffrent. All the support and administration appears to be worried about is raking in the money and having nothing repaired. They continue to keep adding new items(for $$$)yet do nothing about the game problems that ccur. Sure they fix the easy ones, but the chat between players goes down an average of 3-4 times a week and sometimes for a day or more.The lag has gotten worse also.As for a plyer having an in game problem you can almost forget about supports help and if they have to turn it over to tech support you might as well just start a new ship. I speak from experience with a problem that is almost 90 days old and nothing has been done to crrect it(I have not had acccess to 24 lf4 cannons). You will however hear "be patient" or how support can notpush tech support along. Tech support is non-existent and most likely incapable of fixing anything. Why fix it when you can just add more items to mess it up even more.
This game was good at one time, but the number of players has shrunk drastically to where some servers are all but dead.It used to cost you a small bit of money to get a good ship with all you needed, but with all the new items you will spend a thousand dollars or more.If you wish to go the free roite it will take lots of time and almost forever to attain any status. Then there are the big money players(which DO of course coddles)who will take every advantage to, make your gaming experience a bad one.
The best thing to do is not even start playing this game unless you have money to back you. Also remember that if you have a problem do not expect much help from incompetent support.
Maybe the CEO or corporate people with DO should look into this matter and get rid of those not doing their jobs.Im sure there are good computer techs out there that are competent enough to fix the problems and not go to sleep or be on a constant coffee break.