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WARNING: Do not use Alibaba for anything other than getting quotes.
I received an order of horrible products from a supplier that looked nothing like the product we agreed to. Now I am out $1800 US and found out I do not qualify for Trade Assurance (even though I had it in my contract).
Not only that, the site is terribly glitchy, and poorly constructed. I cannot tell you how ignorant and unhelpful every single customer service rep was that I dealt with. Plus they make it impossible to speak to a manager.
STAY AWAY OR YOU WILL BE BURNT!
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Dear Jon,
This is Echo from Alibaba Customer Service. Based on the comment you posted, I understand that you felt upset about the experience using Trade Assurance and would like to escalate your issue to senior service consultants. Please allow me to assist you with it.
Kindly provide me with the account with which you placed the order as well as the number of the dispute case via Private Message. Upon receipt of the requested information, I will check out the case and see what I can do to further assist you.
Looking forward to your kind reply!
Regards,
Echo
Alibaba International Customer Service Team