Jon G.

I booked a one night stay in a one bedroom apartment in Sacramento and had to cancel because two guests that we're going to split the cost of the apartment were unable to attend. So I cancelled. I paid $142 for the entire night and once I cancelled I only recived $35 back (this all happened within a 10 minute window when I submitted my payment and suddenly had to cancel) the rest of the $107 went to the Host, and Airbnb took $15. I contacted the host asking what to do to get the rest of my money back and she "acted" like she didn't know what I could do so I called customer service and they told me all of that money goes to her! I was furious because once I informed her that I was aware that she pocketed MY $92 her answer was "since I booked the place it went off the site when other users could have been looking to stay" which I understand but then she agrees to give me half, $46. So I gladly accept. She alerts me that she submitted the $46 dollars but to this day I have not received it! I was open and honest with her about the situation and kindly explained to her money is very important to me since I am a college student and am only working part time. I'm not saying everyone out there is like this but first impressions are the most important! I will NEVER use this site again and believe I will spread the word to family and friends to not go near this site!

You are all better off getting a hotel! At least you can get your FULL refund back!