Jonathan G.

One thing I'll say when you request for a tech to come and install services they should know to put the service equipment in a safe place not in the floor where everyone in the household walks on, maybe have techs that care to finish their job as soon as they start it and not leave the customer stranded with no service at all this tech was supposed to install my services tv phone and fiber internet and then failed to inform me or my family that the pole was the source of the problem and as a result of that issue I have no services turned on I've had countless agents write up notes on my account for the field team to fix the problem at the pole but didn't send anyone out and had to resort to go back to Fios since I had their equipment still and I was not gonna spend another day with no tv or internet I had to spend Friday night in complete darkness for their stupidity and inability to send a tech to address the issue I even gave the customer service rep an earful when they told me they couldn't do much for me at the moment I angrily told them I want my month of service completely waived for this! But enough is enough I'm done playing childish games with you optimum!
I will not recommend optimum to nobody if this is the type of service a customer is gonna get. Please anyone go for any other service provider and stay away from optimum they will screw you over and play games with you. I am extremely disappointed with this company I don't even know how they are in business this long when you fix this issue with your customers and not leave them screwed maybe I'll come back but In the meantime screw you and this company
After countless times on the phone resolving nothing it's very apparent that you people don't give a damn about the customer all I ever wanted was to be a happy customer but that's out of the question now..