Jonas R.

I awarded a project to a freelancer, he promised a 1 day accomplishment, demanded half of the milestone released to start the project which I did.
After 3 weeks, the project was not done, the freelancer just got away. Customer support told me that the freelancer is having account issues, and that I should wait and contact the freelancer outside of freelancer which I cant since I dont have his email, or skype or other means of communication. In my opinion Freelancer has to support me by contacting their freelancer since they have their contact information which I dont have! But I receive just a lazy stupid answer from customer support: "we cannot give you personal account information". Hello! I wasnt asking for his account information, I am asking that they contact their freelancer!
My project has been delayed for 3 weeks already, and lost money, but I dont get a good solution for this.
I will never use this freelancer site anymore! Full of scams! Their customer support is no support at all, they have no solution, no good advise, no protection.