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Eighteen years as a member. Zero incidents. They have raised our rates by $480. When we were hit by another driver, that took full liability, they left us stranded from 9:00 PM until after 12:00 AM. We only got home after that because we paid for our own ride. Our vehicle was left at the scene of the accident for over 18 hours before they showed up. USAA is not only not a benefit for service members (myself) and their families, it is worse than other insurance agencies.
Follow-up to original post (above): USAA tried ONE time to contact me. ONCE today 9/26. CHERYL ext: *******.
I called back and listen to ten rings and got an answering machine. I left a message in regards to the missed call. She never called back. Then USAA claimed they have been trying to contact me from 9/16-9/25 with no contact. I saw this shift of blame and tried to call CHERYL ext: *******, again, twice. I got sent straight to the answering machine after one ring, both times. I left another message. If you have a choice, avoid this company.
Tip for consumers:
Knowing that they, as a company, don't care. They're ok if you die on the side of the road
Products used:
Auto insurance, renters insurance
Jonah F.'s review of USAA earned 2 Very Helpful votes
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USAA Banking allowed a total stranger to call them and say they were the owner of our account....
