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Very unimpressed with booking.com. I booked 2 rooms at a hotel in Eastbourne 6 weeks in advance of the date. At 8pm the evening before we were due to go I got an email saying that the hotel was over subscribed so we had no rooms. They offered alternative rooms which were £88 more. They did offer to pay the difference but having already paid in full for the first booking, I then had to paying full for second one too. They then needed proof from me for all payments even though it all went through them, before they would refund. Very unimpressed, wdon't be recommending them or using them again. Avoid at all costs.
Jo K.'s review of Booking.com earned 7 Very Helpful votes
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Hello,
I do apologise for this situation. When a hotel overbooks, we will find an alternative for you and pay the difference after your stay. However, since it's the hotels who take the payment and not us, we do ask to see the invoice for legal purposes.
I do understand your frustration in this regard, and if you wish to discuss it further, please email customer.web@booking.com referencing your Site Jabber post.
Kind regards, Crystal
Booking.com Customer Service