john v.

Trying to give an objective, balanced, experienced based review, here.

Tmart sometimes has excellent buys; but you never really know what you are going to get, until you receive it. This includes repeat orders for the same item over time.

I and very close associates have dealt with Tmart for several years making numerous purchases with mixed results for overall satisfaction for both the products received and subsequent customer service. All of us are well experienced in dealing with Asian suppliers. We have usually been able to successfully handle any customer service matters with them, even though our communications are often via computer software translation.

Tmart seems to have a US warehouse in NJ, and an office in Brooklyn, NY, and an office (or apartment) in a very crowded part of mixed retail/residential Hong Kong, China. None of the Google Earth images of its physical addresses indicate the large, modern stocking retailer portrayed in its attractive web ads. Tmart often seems to be mostly a brokering, order taking/drop shipping operation. This may account for many product quality problems, where what one receives does not meet the specifications described in the ad that was ordered from.

Tmart seems to do business under several other names that (working from my memory) include names like (or similar to) N&K Trading, Yall Inc, Laptop Computer Parts Store, and possibly others. {Do some Internet business research for yourself.}

Our buying and customer service experiences have varied greatly over several years time. Late last Summer our unsatisfactory experiences reached a level that caused us to mostly stop ordering from this seller. The actual problems often seem to lie with Tmart's suppliers; but any merchant is responsible for what it advertises and sells.

It appears that few, if any Tmart persons, involved in interacting with customers read, write, speak, or understand USA English very well. This can make it very difficult for English only, USA customers (with limited cross cultural knowledge and experience) to have satisfactory customer service experiences.

We have had, over several years time, numerous instances of receiving broken or defective goods that obviously and provably have been previously sold and then returned to their NJ warehouse; then resold and shipped without being properly inspected to be both functional and in like new condition. Tmart has always satisfactorily resolved such problems when we complained with documented proof; but such problems simply should not happen in "mail order" type marketing. Returned goods (not identified and sold as such) should never be resold via "mail order"; but sold of in other ways.

Starting in likely the late Summer or early Fall of 2015, we received several obviously counterfeit goods of two well known USA Trademarked brands; as well as receiving goods whose component parts and specifications were significantly lower (about 50% lower) than what was advertised. These problems have caused us to drastically limit our buying from Tmart for the foreseeable future.

Customers who have to deal with any company's customer service department because the received goods are defective, counterfeit, or that are not even close to being as advertised; often cease to be customers.