John S.

In two chat sessions with support and more than 2 hours in chat time total we were still unable to come to a resolution of the issue at hand.
For some reason my credit card provider would not allow payment of services to Freelancer. I took the next step and attempted to get a Skrill account to handle the payment issue only to find out that because of where I live Skrill wont work with me.
Upon reporting this to the staff of Freelancer they stated perhaps I should try another payment gateway service. Now its clear I made multiple attempts to pay for services and they even attested to that, but they were not willing to do whatever it takes to fix the issue.
A freelancer had accepted my project and I had tried to pay this person only to fail because of some policy between my card provider and Freelancer. The only solid resolution I could see is that in order to maintain my professional reputation and ensure the freelancer is taken care of is to have bitten the bullet and credit the freelancer on my behalf for the project as it was accepted and they had already begun work on it.
Yes that would have cost them but now it will cost them more because I have closed my account and had another 4 to 6 projects with this specific freelancer in the pipeline.
I have had to bite the bullet a few times as a business owner myself, but by doing so I have made more money than I have ever lost, and its my belief the customer is always right even if they are wrong!