Have tried H&D several times because the products look/seem good, but they fail routinely and sometimes in spectacular fashion (e.g., failing to ship a Christmas gift and not notifying me until the day before scheduled delivery). Moreover, when they do fail - which appears to be the usual case - there is no evidence of embarrassment or concern on the part of the company representatives; rather, they make claims about their success rate! To make matters worse, when they fail, they are then persistent in pushing the buyer to pick an alternative product (why would anyone do that?) rather than provide a refund. Clearly a company with a terrible culture and absolutely no misgivings about their business model.
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