After looking at their 2 day shipping policy and all the "success stories" decided to jump on and spend $80 for the convergence repair kit. I'm well experienced in electronics so this was to be "walk in the park". The kit arrived... after 2 weeks. Followed their instructions and the result was... burned other components and now the TV was completely gone... Ah, opened claim on their web site, asking for assistance but they never replied. Beware, you will be left on your skills without any support, and yes be prepared to wait at least 2 weeks for the parts to come.
John, unless you live overseas all convergence kits ship out and arrive usually within 2-3 days. Unless the post office looses it and in those cases we have to reship. If you can provide your last name I will check the tracking.
In regards to the repair we always reply to every help ticket. So if you never received a reply check your spam folders as often emails go there.