John L.

"I purchased a Lowes gift card from Raise last November. It was an electronic credit.

The Good: I used it some of it right away to make sure it worked and the balance was accurate, and it was.

The Bad: Apparently, the credit was based on a Lowes merchandise credit. In December, Raise learned that Lowes was changing their policy and would no longer accept merchandise credit without the physical card. Raise decided to contact previous SELLERS of the credit to ask them to send in their physical card. But they chose not to notify BUYERS that their card was not going to be valid in January. Some sellers never shipped the card and Raise never notified me of any of this. When I tried to use it in the spring and found out it could not be used, I contacted Raise about the problem and that was when they told me they already knew about it. They also said I was out of luck because while their records showed the seller used the shipping label to send in the card, they could not find it in their warehouse. When I asked for a refund of my remaining balance, Raise would only refund me a max $50 credit instead of my actual balance and said they were doing me a favor because technically, it was outside of their 100 day policy.

So help me understand the logic... Raise found out that my Lowes card would be invalid within the 100 days of my purchase but chose not to tell me about it, and now they can't refund me the amount because I didn't tell them (what they already knew) until after my 100 day window. Total ridiculous.
The least they could have done is notify the buyers when they found out from Lowes. That's what an ethical company would do. I spoke with customer service and their supervisor, and while they seemed nice and reasonable, they apparently are not empowered to do the right thing. They also said that their products are meant to be fully used in 100 days. Not true. If it were, then there would be far fewer buyers. Anyways, I will definitely take my business elsewhere. "