VRBO uses the possibility that the rental may not meet your expectations to sell you another flavor of trip insurance (as you're paying). Doesn't say much for the company. I sometime use the site, but only as a last resort.
John L.'s review of VRBO earned 4 Very Helpful votes
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We rented a house. We got in at 5:15pm. The house stunk like years of cigarette smoke covered by...
The dont help you if you have an inconvinient. They will always defend the host not the guest!...