John H.

We were a party of 2 going from LAX to our hotel in LA. Followed all their instructions precisely on where to wait and 40 plus minutes later and after numerous phone calls and texts they gave up trying to find us, even though we were where they told us to be! We also gave them our descriptions, what we were wearing and went into detail about our location, twice. They then sent another driver, 5 more minutes we were told, after 20 minutes and more phone calls we eventually met up with driver, we had 4 bags, which we told them we had when booking ride. Drivers comment was "you should of got a van" after squeezing bags in trunk and onto seats and jamming ourselves in for a cramped ride we finally got to our hotel, we had pre-paid the fare and tip but driver appeared to be expecting another tip, didn't happen. Not the best introduction to LA and we thought supporting the locals was good but next time we will be using the FREE hotel shuttle. We should of read all of the reviews and not just the recent, where there were a couple of good ones, the majority are BAD. Would not recommend at all and as a first time visitor from overseas this was disappointing, to say the least. Not a great welcome.