My wife ordered two (2) electric cars for 2 of our Grandchildren. She ordered them last February and April months ahead of their birthdays, yes she is that organized! The problem arose after she did not open the boxes until mid June when to her dismay she found that they both were used and missing key parts.
Zulily Customer Care gave us a credit for one of the cars and replaced the second car. Customer Care does NOT get better than this!