John G.’s Reviews of Freelancer & more

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Freelancing

“They asked to verify our identity 2 weeks after we have done that”

8/18/15

I recommend anyone to STAY AWAY from Freelancer.com.
Just take a look at their web site and ask your self: How do I contact them? Is there a number to call?

NO. There isn't!

We are a US based company and had to request our old account to be closed after they associated us with the German flag, while being in the business trip to Germany... Now they keep making our life hard, blocking our account 2 weeks after we have verified it, sent all IDs and spoke over the phone. Now they block payments released to freelancers who are working for us, causing us damage. We have been their customers from the day VWorked was acquired by Freelancer.com. I know Matt, their CEO and he knows me, but their support system and 1st tier support are handled very bad..

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Thank you

Jielyn L. – Freelancer Rep Over a year old

Hello, John. We apologize for any inconvenience this may have caused you, however, these protocols are being implemented for our users' security. Please understand that we do not do this just for the sake of it, but rather, to give all our users a secure platform. Still, we appreciate your continued cooperation with us. Take care!