John F.

I've asked to terminate my contract due to not only a data problem but with the overall results Yodle provides. I have comparative data from others in the industry and in close proximity. Their results for PPC are significantly better.

Yodle is a set it and forget it. The account rep has changed at least three times in one year and there is no consistency between what each recommends. You really need to provide your own analysis and recommendations to them to optimize your results. If they will do it. Unfortunately my account is locked down so I cannot increase the frequency of report generation (weekly and monthly) and add other metrics for comparison as other vendors provide.

I have a signed contract for 12 months and I am asking to be let out of it two months early. Unfortunately they are not willing to do that. They did offer to try for one more month but I felt like my case warranted immediate termination.

The message below was received from Yodle in March 2015. They admit to data problems. We are only now realizing the extent of the problem. They will not admit to the data issues being a breach of contract.

"I wanted to reach out and let you know of a recent analysis we did on your website. When testing some back end formulas we realized that the contact form on your website is not routing properly into the Yodle Live website.
What this means for you= the email leads are still being routed to the email address you have on file with us, however it is not synching with the Yodle Live dashboard. Therefore you can't get an exact lead total or ROI because the email leads are not being counted."

I would not use Yodle again. The price is too high, service to low and lack of accountability by anyone in the organization speaks to their level of customer service.