John D.

Terrible terrible customer service. Do NOT recommend you purchase from this Chinese company. We paid a lot. The costumes took forever to ship here. We tried them on and they are not accurate sizes as stated on website. This would be fine if they would make good on it and exchange it. But their comment is it costs too much to return you have to buy another. Multiple Attempts to work it out and they were rude and we have to eat it. In this day and age I can't see how they will survive.

Sears Holding Corporation
3333 Beverly Road
Hoffman Estates, IL *******

Order Number: *******4372 (salescheck)

RC#: 7559-3815-3584-3969-0619

To ALL Whom It May Concern:

I am writing to let you know why I will never shop at sears or sears.com again. My experience from Sears, Sears.com and the chat on line were so bad, I just dont trust your company. I TRULY hope you read your customer complaints for Sears sake. This is not whining READ IT PLEASE

Everything that transpired during my was unacceptable. I am taking the time to write to you because I am concerned that this company cannot compete with the current companies you compete against. I run my own company and I want to know what is happening so that I can improve things or right wrongs. I have spent hours on a $19.99 purchase not for the money, but for principle. The purchase was for a 279 dollar dish washer, master protection agreement 39.99,19.99 installation required parts---that wasnt needed and $25 haul away.

1. ON line chat: Person gave me wrong information on accessories that were needed for installation. I purchased part because he informed me I needed it. (he assured me I needed this part for the installation and nothing else). Understand mistakes happen. STRIKE 1

2. INSTALLATION: was informed the part wasnt needed but needed but needed $198 worth of products (on top of a $149 installation fee- now installation and install parts are more than cost of dishwasher) Upsetting but if needed thats my problem. Did not want to shop around need the dishwasher so paid the additional $198. The installer said take it back to Sears he cant take it (STRIKE 2) I should take it back to Sears. Well just so you know Sears is not that close and I dont like going there so I bought this on line. Its a $20 item. Going there returning it Im figuring approximately 2 hours of my time but I am going to do it for principle

3. EXPERIENCE AT SEARS STORE: I find my order print out the entire 6 pages and drive to the store. Hmm where is someone for me to return this no one at cashier, no helpful person. It took 10 minutes to find but I had to wait 5-10 more minutes because he was making a sale. Ok, busy time of year. I present him with my receipt. 10 minutes later he says the receipt is incomplete there is no RC number. I look on my phone, pull up all emails NO RC number. 15 minutes transpired and he told me I had to call THEM. I asked who is THEM. The delivery? NO not the delivery, I had to call Sears.com to get my RC number. Well I started getting upset He then nicely called Sears.com for me and talked to someone who gave him the RC number, she had all the information right on her screen about this order but. After he attempted to enter all the multiple areas of information he could not find the transaction of the receipt in his hand. He really did try maybe 5-7 times and it wasnt there. This is happening on speaker phone. After the last attempt. He stated hes really sorry but there is nothing he can do. He left me there walked away and had me talk to the customer service person who said my transaction should be there. She said she was going to talk to her manager. After approximately 30 minutes on hold, she came back and said they would send a delivery person to the address and pick up the part and she would arrange a pick up. So Sears is going to send one or two drivers all the way to me to pick up a $20 part. Didnt seem smart but I said OK if thats how we need to do this, im ok with it but the delivery wasnt to my house where I live it was to a rental that we have. Oh no, they couldnt change the location of where they pick it up)REALLY?. SO now I have to schedule a delivery by calling the pick up company and go to a place where I dont live and wait in a 4 hour time period. She said yes thats how we have to do it. STRIKE 3.

Even for principle this was too much. Do you see my point?

John DiGiovanni
*******@aol.com

I bought a "Burberry" product on line. I took it to the jeweler to get sized and found out it is COUNTERFEIT! I enquired to Bonanza and they said they try to eliminate vendors with counterfeit products but they have no way of ensuring this. HOW DO other sites ensure this I am not using them at again

DO NOT USE! I ordered products almost one month in advance as I was in charge of party favors for an event. I was given a ship date well in advance of my party. As the date approached no zazzle package. I emailed customer support multiple times NO RESPONSE. Attempted to call and had ridiculously long wait times 45 minutes and then disconnected before any live person. After hours of calling a rep finally took my call apologized and promised expidited shipping and it would arrive. Guess what it never did. Called again with same frustrating difficulty finally talked to someone who apologized said they would try to get them to me and of course it didn't happen. Happy party with no decorations. TERRIBLE CUSTOMER SERVICE. TERRIBLE EXPERIENCE. I see almost 700 1 star reviews here. Not surprised.

Sears Holding Corporation
3333 Beverly Road
Hoffman Estates, IL *******

Order Number: *******4372 (salescheck)

RC#: 7559-3815-3584-3969-0619

To ALL Whom It May Concern:

I am writing to let you know why I will never shop at sears or sears.com again. My experience from Sears, Sears.com and the chat on line were so bad, I just dont trust your company. I TRULY hope you read your customer complaints for Sears sake. This is not whining READ IT PLEASE

Everything that transpired during my was unacceptable. I am taking the time to write to you because I am concerned that this company cannot compete with the current companies you compete against. I run my own company and I want to know what is happening so that I can improve things or right wrongs. I have spent hours on a $19.99 purchase not for the money, but for principle. The purchase was for a 279 dollar dish washer, master protection agreement 39.99,19.99 installation required parts---that wasnt needed and $25 haul away.

1. ON line chat: Person gave me wrong information on accessories that were needed for installation. I purchased part because he informed me I needed it. (he assured me I needed this part for the installation and nothing else). Understand mistakes happen. STRIKE 1

2. INSTALLATION: was informed the part wasnt needed but needed but needed $198 worth of products (on top of a $149 installation fee- now installation and install parts are more than cost of dishwasher) Upsetting but if needed thats my problem. Did not want to shop around need the dishwasher so paid the additional $198. The installer said take it back to Sears he cant take it (STRIKE 2) I should take it back to Sears. Well just so you know Sears is not that close and I dont like going there so I bought this on line. Its a $20 item. Going there returning it Im figuring approximately 2 hours of my time but I am going to do it for principle

3. EXPERIENCE AT SEARS STORE: I find my order print out the entire 6 pages and drive to the store. Hmm where is someone for me to return this no one at cashier, no helpful person. It took 10 minutes to find but I had to wait 5-10 more minutes because he was making a sale. Ok, busy time of year. I present him with my receipt. 10 minutes later he says the receipt is incomplete there is no RC number. I look on my phone, pull up all emails NO RC number. 15 minutes transpired and he told me I had to call THEM. I asked who is THEM. The delivery? NO not the delivery, I had to call Sears.com to get my RC number. Well I started getting upset He then nicely called Sears.com for me and talked to someone who gave him the RC number, she had all the information right on her screen about this order but. After he attempted to enter all the multiple areas of information he could not find the transaction of the receipt in his hand. He really did try maybe 5-7 times and it wasnt there. This is happening on speaker phone. After the last attempt. He stated hes really sorry but there is nothing he can do. He left me there walked away and had me talk to the customer service person who said my transaction should be there. She said she was going to talk to her manager. After approximately 30 minutes on hold, she came back and said they would send a delivery person to the address and pick up the part and she would arrange a pick up. So Sears is going to send one or two drivers all the way to me to pick up a $20 part. Didnt seem smart but I said OK if thats how we need to do this, im ok with it but the delivery wasnt to my house where I live it was to a rental that we have. Oh no, they couldnt change the location of where they pick it up)REALLY?. SO now I have to schedule a delivery by calling the pick up company and go to a place where I dont live and wait in a 4 hour time period. She said yes thats how we have to do it. STRIKE 3.

Even for principle this was too much. Do you see my point?