John D.

I do not discriminate or "profile" people or business. BUT, I have certainly learned my lesson when shopping online with overseas businesses such as Dealsmachine.com and TMart.com (see separate review of TMart).

The situation: I was trying to order replacement parts. Obviously I was shopping for a great value, but I also didn't want to wait for weeks for the parts to reach me. After checking several sites, I came across Dealsmachine.com. For each item I wanted, the Dealsmachine.com site said would ship in 24 hours - free - with a delivery time of up to 21 business days. They provided additional - for additional cost - other shipping methods that would be as quick as 3-7 business days. I selected that option. Note that my items were noted as being in stock.

I checked my order status every day to find the status of "processing". I contacted their customer service people and was told to "be patient... your order will be shipped soon". Needless to say, my item did not ship in 24 hours. I received an email that it was shipped 7 days later - which also wasn't true. THE DATE THEY SAY THEY SHIP THE ITEM IS ACTUALLY THE DATE THEY SEND NOTIFICATION TO THE SHIPPER THEY HAVE A PACKAGE TO BE SENT - THE PACKAGE WASN'T DELIVERED TO THE SHIPPED SOME 4 DAYS LATER.

So, once again, in dealing with an overseas online company, LIED to about when the item would ship when ordering, given BS by the customer service reps, LIED to about when my iorder actually shipped. And as of today, I still haven't seen my order. Thats 2 weeks and 2 days.

I WILL NO LONGER DO BUSINESS WITH OVERSEAS COMPANIES LIKE TMART.COM OR DEALSMACHINE.COM. I WOULD HIGHLY SUGGEST EVERYONE AVOID THESE COMPANIES AND TAKE THEIR BUSINESS WHERE TRUTH AND CUSTOMER SERVICE IS STILL VALUED.

Well, sad to say, still nothing but lies and misleadong information from Tmart.
To recap, Tmart states on their website that orders are shipped in 24 hours. They do provide free worldwide shipping. The problem with the free worldwide shipping is that the delivery can take several weeks especially from Hong Kong to the United States. Tmart provides several options to expedite shipping. One of which is through DHL Global Mail. Of which there is an additional charge for that service and it basically changes the delivery time to 2 to 7 business days. Well worth it or so you would think.

I placed my order on 2/22/5. My order should have shipped on 2/23/15 and should have arrived no later than 3/4/15. However it did not ship until 3/2/14 (Tmart email to me stated).

My first issue here is the stated shipping within 24 hours is wrong. The second acceptancr of money for faster shipping that isnt going to happen. Thirdly, you can only communicate via chat and all I got for resolution was, "we so sorry. We made mistake. You understand".
Fyi i had 11 chat sessions!

And forget intelligent and informed reps! I was told of 3 othet shipping dates and told by one rep my item would arrive in 3-5 weeks!

I did actually speak to DHL yesterday. They spoke wel. And were very kind. I found out that Tmart had not provided my item to them until 3/4/15,,... not 3/2/15 as Tmarts email stated. Gpod news is that DHL is expediting my item in light of all this and will deliver within the next 5 days.

I should have stopped shopping with Tmart when I started. When I read the item headline and then the detailed description, the info did not match the "whats in the box" description. I started a chat session and confitmed. Tmart immediately updated the headline and description correctly. Hmmmmmm

So what can you do? Dont shop Tmart. Or shop and take your chances. Of interest I did find out there is a way to file complaints against false advetising and other issues. Kind of the BBB for China/Hong Kong. Its called consumerinternational.org. I have filed a complaint thru them and will post the results!

THE UPDATE!.
Told via cust svc chat item shipped on 2/27. Told via TMart email it shipped 3/2. LIES. Spoke with DHL and TMart did not provide to DHL my item for shipping until 3/4.
The GOOD thing is that DHL knocked my socks off by delivering my item on 3/6. I couldn't believe it!
I have since received an email through Site Jabber from a rep at TMart - offering a insincere apology and 500 points. I have declined and outlined again my total discontent with all aspects of my experience, advised of my complaint to the China consumer association. Will let you all know what happens next!
TMART MUST EVALUATE AND IMPLEMENT IMMEDIATE CHANGES BEFORE THEIR PRACTICES LEAD TO THEIR TOTAL FAILURE WORLDWIDE.

UPDATE 04/12/15
First, I LOVE the responses that the TMart Rep has given me thus far and the offering of points (500 which equates to $5 dollars - are you kidding me?).

As you are aware if you have read previously, TMart LIED about when my item would ship, Reps LIED when providing a shipping date, the email from TMart LIED about when they actually shipped the item by 3 days.

The most recent update is that when I received my item it did NOT include the battery to use it with (rechargeable). I chatted (the ONLY way to communicate with TMart) for over an hour where they wanted me to take pictures of the item, packaging, UPC code, etc. They then agreed to send me a replacement battery on March 15th. I am still waiting. Everytime I have contacted them I am told the item is out of stock.

Let's review: I ordered my item on 2/22/15 and received it 3/6. STILL NO BATTERY FROM TMART.

NEXT STEP: RETURN THE ITEM, GET MY MONEY BACK, AND SHOP WHERE THERE IS TRUE CUSTOMER SERVICE, TRUTHFUL ADVERTISING, AND SINCERE CUSTOMER VALUE.