John D.

I use to think your company was really but now your customer service is not good. Its awful... They never give you complete answers. I sometimes have to email 2-3 times to get the answer I need, Also I need assistance with having fees removed, So I can ship to Australia. I get an answer we remove the fees if you return to sender or discard the package.
Nowhere in my support request to you guys did I mention that I wanted the package discarded or return to sender. It didn't directly answer my email inquiry and so once again I had to send another support case and waste more time.

The difference in English between Australia and USA ids not much but some of the replies I get back have missed the point completely sometimes hopeless. When I try to use the chat line at 2 am here in the morning its not available very annoying but I can accept that, but your replies to customers concerns, pathetic.
Just a waste of time, I'm one unhappy customer about to leave you guys

John