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Very hard to get a order through with these guys. Even after spending hours emailing and taking with the agents, your order will still just sit. Then it gets canceled. All after confirming with them. Then they acknowledge they have dead codes. They acknowledge wasting your time. Will they offer to do anything about it? No. Even after my first order I realized how slow and hard it was so I paid for rush shipping. I paid for priority shipping and packing also. Did me no good. So I jumped through all the hoops. Got two emails telling me my order was confirmed. Spoke to agent that said she was noting my account and it was getting packed and shipped. Then days later the same agent just says so sorry we wasted your time. Bye.
Yeah I'm sorry you wasted my time too. Bye.
Tip for consumers:
Use a different company.
Products used:
They canceled my order.
Didn't come in good shape. They put other items in the boxes with the trees. 3 of the trees were twigs and had damage from the other items bouncing around the box. One had tape at the stem holding a snap together. Only the bamboo looked alive and not like dried out twigs.
They said that’s how they ship and that’s how they look. Reminded me I have a warranty and to let them know if they don’t make it.
Wanted to give them a try so I can have a place to order from. I order a lot of bushes and trees
Based on ratings and looks.
We're so sorry to hear about your concerns! We appreciate you giving them a few weeks to bounce back and we're here to help if they do not recover!
John C.'s review of BUDK earned 2 Very Helpful votes
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Instead of following state and federal regulations. Budk thinks they can decide on their own and...
Hello John!
We strive to provide great customer service when addressing any concerns and we apologize if we missed the mark there. Our Customer Support Manager has made attempts to make a connection but have been unsuccessful. We do hope to have the opportunity to make things right and kindly request you reach out at your earliest convenience. Thank you for bringing this to our attention and we look forward to assisting you soon.