John A.

I was really pleased when a contact on FB said I might be able to find a DVD I've been looking for for years on Zeus. I found it. I paid for it. I still haven't gotten it - nearly a month later. I've sent email which have gone unanswered. Unfortunately, PayPal wasn't an option for payment. I usually wouldn't bother going through Bank of America for a refund this small. But I'll make an exception in this case. These people are beyond terrible. Apparently they go out of business regularly. I hope they stay out of business the next time.

An update. Did get the DVD. Took a month - with no emails answered - but I did get it. For ten bucks, I might give them another try if it was really hard to find. But these folks are not burdened by an overly rigid ethical code, from what I've seen.

I received an email from Audible yesterday that unless I upgrade my Android OS, I will be unable to access any of the content I have purchased on that device.

Two problems.

1) They have no possible right to mandate what OS version I choose to use.

2) I'm already at the highest OS - so I'm fully expecting to be cut off - for no reason.

Given this - and my years of miserable experiences with the worst customer service I've ever encountered - I decided to simply download my library to my tablet, and be done.

First problem. Audible no longer allows me to download the books I'VE PURCHASED to an SD card. After 7 calls with incompetent - and in one case, extremely rude - customer services reps, I've decided I've had enough.

Second problem. The Audible app is all but useless. It generally takes 10-20 tries to start a download. About half of those are interrupted. And the download speed? About 7 hours to download 5 gigs of content.

I may lose some of the titles I'VE PURCHASED. But you know? It's worth it. There was a time when Audible was the only game in town. Happily, that's no longer the case. They have competition. And I'll give my business to companies that have at least a modicum of competency.