john a.

Sandy knew her products and was very helpful with shipping

VRBO in and of itself is a great site. BUT Homeaawy took them over and ever since its been getting worse. As an Owner I spend way to much time trying to help ny renters who have refund issues and I have payment issues.
Since they decided to intrude in owners collecting their own rental income they have just messed thing up. When Homeaway hired Yapstone Corp to collect rental income credit card fees etc there has been nothing but problems. At least at that time I could all direct to Yapstone with issues> Payment issues took 6-7 months to fix. Drove everyone crazy. Just when its fixed Expedia takes over and get rid of Yapstone and let HomeAway take over payments. What happens all of the issues that Yapstone IT people patched all came back and Homeaway has no idea how to fix them all. Homeaway does not allow you to talk with their IT people. Only Customer Service. What good is a customer service that is ill equipted to handle and can not handle monetary issues. They call the issues--KNOW GLICHES. This is not acceptable when thousands of dollars per week are at stake and If owners can't get access to their funds then renters do not get access to rental properties.
EXPEDIA needs to wake up> taking first place away from COMCAST for worst customer service in the country is not an honor. HEY think maybe someone high up in the company will call me. NOT