Although I did not continue on with this site, I can't speak highly enough of their customer support. Every query was answered promptly.
I loved the look of my site, but circumstances stopped me from continuing.
As with any personal website, seller needs to do some promotion of their own. This is not like ebay and Etsy where you can just leave it all up to them. So much less in fees, but need to work on own exposure. In my view, this site is a great alternative to having your own website, not so much an alternative to Ebay or Etsy where you pay high fees for far greater exposure.
I am happy with this site, and will give it another go when I have more opportunity to give it my all.