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I placed an order at Joss & Main, requesting a delivery date for the end of February, which I was told was NO PROBLEM. I never received an email or even a phone call that the furniture was being delivered this past Saturday. By dumb luck, someone was at the house to take delivery, otherwise, they would have just left it in my driveway - $2000 worth of bedroom furniture! Spoke with Audrey at J&M Customer Service and was told that I was basically lucky they even held the furniture past 5 days for me and that they did send me a delivery email, which I never received. Apparently, this is all my fault. They charged an outrageous delivery fee of $185, did not bother to contact me, even by phone! To tell me the furniture was arriving. Buyer beware, they will just leave your stuff and not bother contact you. I will never buy from Joss & Main again.
Tip for consumers:
Do not order from them - their shipping policies are worse than very poor. Customer Service doesn't care - not helpful at all.
Johanna V.'s review of Joss & Main earned a Very Helpful vote
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