Johanna R.

When I found grubhub I thought, yay this is great, it lists all the places who deliver and their minimum delivery charges. I was so wrong about this company! I found a pizza place and put in my order. After I submitted my order, I got an error message. I assumed the credit card number I put in was wrong, so I typed it in again and submitted it. I received the same response.

So now I check my bank account wondering if something has been processed that I wasn't expecting. What I wasn't expecting to see was two separate $1.00 charges from grubhub. All I could think was WTF!?! I was blindsided by this information.

Because of these charges, I was now unable to order dinner. I was given no warning of this procedure of holding money. I did not authorize the company to do anything of the sort!

I decided to chat with someone from grubhub after some yelling and venting. The live chat only made me angrier unfortunately. The person on the other end must've been using prewritten statements to respond to my questions and comments.
I asked at one point while "she" was giving me the run around, whether or not "she" was a computer or a real person.

Next came a "supervisor" who was just as useless. They don't mean it when they say they're sorry!

I know they could've done something to help, they just chose not to help, so I choose to tell people never to use their company or it's affiliates.