Joe P.

Booked a hotel in Pacific Grove, CA for 2 nights in May of 2014. This was booked in mid January 2014 and they charged my credit card immediately. A week later I found out that I could not go on this trip so I called the number that they gave me to cancel, and yes they canceled the hotel stay, but to date they have not refunded my money. I think Kayak believes this is now their money, thinking there is nothing I can do.
After reading reviews of Kayak here and at other places I am resigned to the fact that the money is gone, that I am just one more victim of fraud, deceit, and just plain theft.

I did find this on the internet

Chairman of the board of Kayak
Terrell B. Jones
930 Tahoe Blvd Suite 802-390 Incline Village, NV 89*******357
*******@essentialideas.com
*******@tbjones.com

CEO Steve Hafner
They guard his email and contact info pretty well but I found an email address through his Dartmouth Alumni
*******@kayak.com

I will give this a shot, then of course contact the BBB and any other agency that may help.

For now, I will just have to be satisfied to tell as many unsuspecting people as is possible that NOBODY SHOULD DO BUSINESS WITH KAYAK-THEY ARE A BUNCH OF CROOKS.