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HORRIBLE. I requested to cancel and item with no response. No customer service AT ALL! Very frusturating. I luckily got ahold of paypal and they are refunding my purchase in 10 days if the seller doesn't respond by them. I hope paypal sticks it to them and charges them extra. It's the best personalized jewelry shop. HORRIBLE, HORRIBLE, HORRIBLE! Stay away from this site people. Don't be fooled by the fake "good" reviews. It's etsy bots, and etsy employees trying to make themselves look good under the guise of "reviewers".
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