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Joe M.

Contributor Level

Total Points
1

1 Review by Joe

  • CitySex

12/16/11

I use my own mail server for my email account, and I use my own domain. When I tried to sign up for citysex.com, my email address didn't approve. Apparently I didn't write it correct. But I double-checked, and I did write it correct. There email address was correct to the appropriate RFC's, and it existed and resolved.

I then tried to find a support for the site, to address this signup problem. I didn't find a support. But in the Terms and conditions page I found the email to Nautell Capital Ltd, *******@nautellcapitalltd.com. So I sent my support request there. The email was rejected by their spam filter through Microsoft Forefront, which is an IP address blacklist. I then wrote to Microsoft, and got my dynamic IP address delisted. Then Nautell Capital began receiving my emails. They replied from *******@citysex.com. Is "cs" abriviation for "customer support"?

I do what I use to do. I gave them relevant debugging information, in hope to solve the signup problem. I explained the delisting at Forefront, and wanted to solve the signup.

The first reply was this:

"We received your email but are unable to process your request with the information you provided. Our records indicate that we do not have a profile under the email address you wrote to us from. Please respond and provide us with the email address or member id pertaining to your profile. We will be happy to comply with your request."

Obviously I couldn't provide a member id as the problem was at the signup stage. The second reply was this:

"It appears you need technical support. For technical assistance with your account please contact us directly at *******227 and we'll be happy to reactivate your username."

To emphasize, "... and we'll be happy to reactivate your username". I had no username, so there was no username to reactivate! I tried once again. This time I wrote more about how the IP blocklist at Forefront work, and how the delisting accured. I suggested that maybe their server had problems adopting to their third party spam philter.

This time they replied short:

"Thank you for your email. If you need further assistance, you will need to call us directly.

If you have any questions you may contact customer service at 1-*******227. Our call center is open daily, 8:00AM-5:30PM Pacific Time. We appreciate your interest in our website."

I was amazed. "If you need assistance"? Is this the signup support they give? Till then they never replied to the actual issue, so I saw no point in calling them. To be honest, it smelled as a phishing attempt, which was the reason I didn't make the call.

Some days later I read this blog post by Paul Tyma (a developer who have worked at Google, and the entrepeneur of mailinator.com), http://mailinator.blogspot.com/2011/05/how-to-get-gmailcom-banned-not-that-i.html. mailinator.com is a free disposable email site. He addressed something interesting, that the majority in the internet community do *not* block the email domains for their disposable email service, because such blocking don't solve most of abuses on internet. My thought was then, why did citysex.com not reply to the signup problem? How do they solve abuse this way, given the fact that Forefront delisted my (dynamic) IP address?

Later the same day I read spams on my email account. I had received many spams with links to citysex.com. I thought, maybe do they send alot of spam themselves. Can the issue be that they do abuse alot systems themselves, and therefore have alot expert knowledge about how to abuse systems. Somehow, I don't know how to explain my thought.

Next, I googled "citysex spam". Aha, it was worse than I thought. The site citysex.com is fraud. The previous reviews on sitejabber makes sence. So this was the reason there was no support page at citysex.com, the reason for the very strange replies, and the reason http://nautellcapitalltd.com didn't exist. nautellcapitalltd.com is solely an email domain. http://nautellcapitalltd.co.uk and http://nautellcapitalltd.com.au do exist, but they're not doing any service near dating or sex.

So this is my story.

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