Joel P.

I have been a Vanguard client for many years. I was rolling over one account from Vanguard to another broker. I called Vanguard to double check to make sure the order was in good standing. They said everything is in good order and the funds would be processed and the other broker should get funds in business 5-7 days. I called after 8 business days and the funds had not been sent. Vanguard made a mistake in not processing my order, and I lost money by my money sitting in a cash account. No one ever called me about this. I called back and spoke to management, no remedy for their mistake, and me losing money. They just lost a good long standing customer.