I bought an italian door knob from this provider and the design did not fit my door. I spent over $300 on the door know because I wanted something modern for my newly renovated condo. The door knob did not fit and had to return it. I just got shipped back the box with the knob and a note saying they don't accept open packages. No wonder Amazon is taking over the the retail business. I will never ever again buy from this provider. Zero customer service and no returns accepted...Really in today's market? With Bed Bath and Beyond going out of business and Walmart's closing down...IT'S THIS SORT OF BAD CUSTOMER POLICIES THAT WILL PUT YOU OUT OF BUSINESS.