This company has issues with it's security software and they do not have the technical knowledge or expertise to address any issues that may come up. I've made several attempts to speak with someone who understands how the software works but they are clueless. Don't risk getting caught up in a software glitch when there is no one there that understands or knows how to fix it. Too many other reputable sites that you can use without risking the problems at Zen.
Hi Joe. I am so sorry to hear navigating the website has not gone as you expected and that you have had trouble speaking to your Design Consultant. Please note that if you cannot get back to a specific person, we have a team of consultants ready to help. Please reach out to any member of our Design Team at 800-505-1905, option 2. If there is anything I can do to turn your 3-star experience into a 5-star experience, please reach out to me at socialcare@blinds.com. I am happy to help! -- Jessica N