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As a hotel business owner this site has been a bad experience for us. I would advise ther business owners to not list with this booking site.
The customer service is shocking. They do not reply to emails, are slow to send bookings information to our email resulting in double bookings on occasions.
Most frustrating is they have a lowest commission band of 15% which used to be 12% but they put it up.
They do not take guest payments and in any dispute are on the side of the guest booking and not the business.
There is no oppertunity to reply to reviews and unfair reviews are not removed.
They never reply to emails.
The change your listing with no warning and when this results in an incorrect booking do not claim any responsibility.
I am removing my listing.
JOE hasn’t received any thanks yous.
JOE doesn’t have any fans yet.
JOE isn’t following anybody yet.
Empty.
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Hello Joe,
I'm sorry to hear that you are unhappy with the Booking.com service. Emails are usually responded to as quickly as possible by the hotel support line. If your hotel is set up with Booking.com to receive emails then you can also check the shared extranet system for any new reservations.
In regards to commission, that would have to be negotiated with your Booking.com Account Manager.
When it comes to payment Booking.com does not usually charge guests for reservations and payment is handled by your property. This is clearly stated on your contract with Booking.com and in case of any disputes Booking.com will work to ensure both guests act according to the contract.
With reviews, you can dispute any guest reviews on Booking.com if they are inaccurate. To do so, please contact the Booking.com Customer Service line.
Room listings are also not handled by Booking.com. Listings are determined by your hotel and you are responsible for ensuring the correct room types and descriptions are listed on our website. You can change this information through the shared extranet system.
If you have any further questions please contact your Booking.com Account Manager or the Booking.com Customer Service line.
Regards, Brian
Booking.com Customer Service Team