jodi r.

I communicated since yesterday about 7 total times with a customer service rep via email and then once today on the phone explaining that this site was down when trying to purchase a gift certificate. I attempted to buy the gift certificate many times. It was rejecting the email address and recipients name when i input it as if i hadnt provided it. (it would be bolded in red and ask me to input it) The recipients email was/is *******@yahoo.com... i finally got it to accept it today. I work with hundreds of etailers and there is technology that can help you figure this out much better/faster and more importantly avoid this. Here is a link. http://www.quest.com/foglight-end-user/ ---- you may want to pass this on to your technical folks. They really should have it to avoid this in the future so you can keep and sustain the growth you are experiencing. I love Joss & Main and that is why I have taken all this time to give you this feedback as well as ensure my loved one recieved the gift card.