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jo c.

Contributor Level

Total Points
84

1 Review by jo

  • LiveCareer

6/23/15

Their website makes it easy enough to use up until the payment. It would not let me continue past to the payment option and that is the only way to print your resume. It basically lets you put all the time in of making your resume perfect and then takes five hours to actually get your resume and be able to print it. So after and hour of trying to get help from the site they told me I would have to call their number to get my 2 dollar transaction through. Finally I get through to someone after being hung up on and then calling back. I give them all my bank info and tell them what plan I want, then the person says ooh sorry we are an international business and you have to call your bank and then call us back. I call my bank to approve the transaction and they say this company based out of san francisco is using banking in germany? So I approve and call the company back I'm connected through then some one hangs up on my call, I call again and a lady answers and half way through the call after I explain what happened she hangs up on me! So then I call back once more and a man puts me on hold for 10 minutes and I finally get my resume printed after this five hour process. So I guess if you have enough time it is a good tool to use but if you dont have time to waste I would say dont do it.

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Laura T. – LiveCareer Rep

Hi Jo C.,

I’m very sorry that the lines were being disconnected, this may be due to some technical issues. Rest assured that this issue has been taken care of.

As an international company, LiveCareer processes payments from all over the globe through our e-commerce provider located in London UK. Some banks decline international transactions unless you contact them and let them know that you are OK with the transaction for LiveCareer.

We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Technical team. Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com

Best Regards,

Anna

LiveCareer

jo Has Earned 4 Votes

Jo C.'s review of LiveCareer earned 4 Very Helpful votes

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