I ordered a plant light from them like 11 days before Christmas as a last minute request, and it was shipped without the city in the address (PayPal error not theirs). For any other business: By the time it was to be sent back out it would have been at least 3 days past Christmas. For them: I contacted them and let them know what had happened. They were on it and got it resent to me with plenty of time to spare. You don't find a lot of business' willing to work harder for you after you've made a purchase, these guys do. I'd recommend this company to anyone asking for aquarium products.