Joanne L.

Awful. Dress arrived 3 weeks after my event. Customer service does not exist. Quality is terrible and the color was completely different. Do not buy from this China company.

I am a Gilt Noir Insider customer and have spent a lot of money throughout the years and so I thought they would honor my complaint and provide a refund. However I was severely mistaken. I have been scammed. I purchased a preowned Chanel bag which was advertised as "excellent condition" but when I received the bag it was in poor condition. It had clear signs of wear and tear with stitching loose on the bag and a tear on the handle. The leather was worn out and there are stratches on bag. The definition of "excellent condition" is listed on the gilt website as "minor signs of handling". Tear, loose stitching, faded leather throughout and scratches which are clearly visible is not minor. After contacting Gilt several times and also sending pictures evidencing the imperfections, they still refused to provide a refund. I am now going through my credit card company to dispute the charges and in the process of filing a formal conplaint against the company for false advertisement. They have lost me as a customer including my friends who work in fashion and cannot believe the condition of the bag! Please do not buy from Gilt as I don't want anyone to have to go through what I am going through now.