I purchased some special frames from SLYK Shades and they recommended Lensabl to fit them to my Rx. I had some unexpected difficulties with the frame, so it took longer to get the right ones sent to Lensabl for my lenses. During this process, Alex was my go-to guy and kept me up to date via emails. If i had a question, he got back to me with an answer within the day. The process of online ordering (even for my complex progressive lenses) was smooth, but humans reached out to verify some of my details, to be sure they got it right. I just received my glasses back this week and they are clear and sharp and i am delighted with the results. I would use Lensabl again anytime and will recommend to friends, too!