Joanna L.

Ordered a wrap to go with my wedding dress. Ordered a uk size 16. Product looked beautiful in the picture. Had a text message just over a week after ordering from DHL saying I needed to pay a further £15 to have the item delivered. Skittle dubious but wanted the item. Paid and it was deliver 2 days later. Well I should have known! The product didn't fit at all and I am distraught. Emailed the company firstly about the additional charges which they said they would refund (haven't had the refund in bank yet!) then to tell them about the poor fitting wrap. Several emails have been sent back and forth and still no further forward in sending back the item. My wedding is in 2 weeks and I've got no wrap no refund for the £15 and no refund for the £48. Never ever order from this company!
I've now been offered a full refund by the company. Customer service were very prompt in dealing with this. I'll wait now for the refund to be issued back onto my card and will update further. Must say that Emily has promised my refund and now hand on heart will remove the bad review if the promise comes true.