I've had the same horrible experience as everyone else. There is NO customer service - no response at all to 4 emails. Duh, can't believe I ordered from a site without a phone number! Unlike others, I did receive my order... but not in a reasonable amount of time. The quality of the products are SO substandard its ridiculous! They will all be returned. Pillows purchased are under-filled and lumpy, the 8-Piece Bedding Set: Spain Hotel Quilted Overfilled Comforter Collection is the lowest of the low quality I've ever seen. Junk - pure junk. DO NOT ORDER FROM THIS SITE!