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I bought a jacket and it had a defective leather panel(it was horribly cracked everywhere). I called customer service and they asked for pictures. I sent the pictures and then I was told it was normal. I talked to another agent and they said the same thing, that it's normal. It was like being told 2+2=5 and no matter who I talked to my obviously defective jacket wasn't defective? I asked for a manger to call me and no one would called me. My only option was to pay to return the jacket for a possible refund? What a shady company. Don't deal with them!
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